Customer Stories

Ferro Studio is a 50-person design agency based in Portland that works with consumer brands on packaging, identity systems, and campaign creative. Their projects move fast and involve constant back-and-forth with clients over email, calendar invites, and shared documents. Before Intelo, the operations team spent the first two hours of every day sorting through inboxes, chasing down scheduling conflicts, and making sure nothing slipped through the cracks.

After deploying Ivo, Ferro’s workflow changed almost overnight. Ivo began drafting client responses, flagging urgent requests, and auto-scheduling follow-up meetings based on project timelines. The design leads, who previously spent a quarter of their week on administrative coordination, suddenly had that time back. They started using it for creative reviews, portfolio development, and the kind of deep work that had been squeezed out by logistics.

Within a month, the studio noticed something else: client satisfaction scores went up. Responses were faster and more consistent. Nothing fell through the cracks anymore. The team describes Ivo as the operations hire they could never quite justify headcount for but always needed.

Canopy builds infrastructure software for fintech companies. With 200 employees spread across engineering, product, sales, and customer success, keeping everyone aligned had become a full-time job in itself. The company averaged 14 recurring meetings per team per week. Most of them existed purely to share status updates that could have been a written summary. Engineers were losing entire afternoons to syncs and standups.

The engineering leadership brought Intelo in with a specific goal: reduce meeting load without losing alignment. Ivo was configured to monitor project channels, pull together daily digests, and pre-populate meeting agendas with decisions that actually needed discussion. Within weeks, teams began canceling their standing syncs. The ones that remained became shorter and more focused because Ivo had already surfaced the context everyone needed before the meeting started.

The results were immediate. Engineering velocity increased noticeably in the first sprint after rollout. Product managers reported spending less time writing status updates and more time talking to customers. Canopy’s CEO called it the single highest-leverage operational change they made that quarter.

Whitmore & Associates is a management consulting firm that advises mid-market companies on operational strategy. Their consultants juggle five to eight client engagements simultaneously, and every one of those relationships depends on clear, timely communication. Before Intelo, the firm’s biggest bottleneck was not strategy work but the administrative overhead that surrounded it: drafting weekly client updates, scheduling across time zones, and keeping track of commitments made in dozens of overlapping conversations.

Ivo was rolled out to the consulting team as a communication layer that sat on top of their existing tools. It began tracking action items from client calls, generating post-meeting summaries, and drafting polished weekly recap emails for each engagement. The consultants reviewed and sent the drafts with minor edits rather than writing from scratch. What used to take two to three hours on a Friday afternoon now took ten minutes.

The firm also found an unexpected benefit: institutional memory. When a consultant transitioned off an engagement, Ivo’s complete history of every conversation, decision, and follow-up made the handoff seamless. New consultants could get up to speed in a day instead of a week. The partners now consider Intelo a core part of their client delivery model.

Wayward is a fully remote product studio with 120 people across four continents. They build digital products for clients in healthcare, logistics, and education. The remote-first model gave them access to exceptional talent everywhere, but it also created a communication problem. Decisions were scattered across Slack threads, Notion pages, email chains, and meeting recordings. People spent a surprising amount of their day just searching for context they knew existed somewhere.

Intelo became Wayward’s connective tissue. Ivo integrated with every tool the team used and began synthesizing information across all of them. When a project manager asked Ivo for a status update, it pulled from Slack messages, Linear tickets, calendar events, and email threads to assemble a single, accurate picture. When someone missed a meeting, Ivo provided a summary with the key decisions and their assigned follow-ups. The fragmentation that had been slowly eroding the team’s effectiveness simply dissolved.

Wayward’s leadership team says the shift was cultural as much as operational. People stopped hoarding information in private channels because Ivo made shared context effortless. New hires ramped faster because they could ask Ivo about project history instead of pinging five different people. The team describes working with Intelo as the feeling of finally having a single source of truth after years without one.