Terms of Service

1. Acceptance of Terms

By accessing or using Intelo ("the Service"), operated by Intelo, Inc., you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and Intelo, Inc. regarding your use of the Service available at getintelo.com and any associated applications or APIs.

We encourage you to read these Terms carefully before using the Service. By creating an account, connecting a third-party integration, or otherwise accessing the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

2. Description of Service

Intelo is an AI-powered productivity platform designed to help professionals and teams work more effectively. The Service includes an AI coworker named Ivo that connects to your workplace tools, including email, calendar, Slack, and other third-party integrations, to provide intelligent assistance across your workflows.

Ivo can classify communications, surface action items, generate meeting preparation notes, draft replies, track commitments, and provide relationship intelligence. All actions recommended by Ivo require your explicit review and approval before execution.

The Service may include additional features, integrations, and capabilities as they are developed and released. Intelo, Inc. reserves the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Account Registration

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify Intelo immediately of any unauthorized use of your account or any other security breach.

You must be at least 18 years of age to create an account. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

Intelo, Inc. reserves the right to refuse registration, suspend, or cancel accounts at its sole discretion, including accounts that appear to be fraudulent, impersonating another party, or in violation of these Terms.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not use the Service for any unlawful purpose, attempt to reverse engineer or extract source code from the Service, or interfere with the integrity or performance of the platform. You may not share your account credentials with unauthorized third parties or exceed API rate limits.

You shall not use the Service to send spam, phishing attempts, or unsolicited communications of any kind. Circumventing any security measures, including authentication mechanisms or access controls, is strictly prohibited.

Intelo, Inc. reserves the right to investigate and take appropriate action against anyone who violates these provisions, including reporting violations to law enforcement and suspending or terminating access to the Service.

5. Intellectual Property

The Service, including its design, source code, AI models, algorithms, user interface, documentation, and branding, is the exclusive property of Intelo, Inc. and is protected by applicable intellectual property laws. All rights not expressly granted herein are reserved.

You retain full ownership of all data and content you provide to the Service. By using the Service, you grant Intelo, Inc. a limited, non-exclusive, revocable license to process your data solely for the purpose of providing, maintaining, and improving the Service. We do not claim ownership of your data, nor do we use it to train AI models.

The Intelo name, Ivo name, Intelo logo, and all related product and service names, designs, and slogans are trademarks of Intelo, Inc. You may not use such marks without the prior written permission of Intelo, Inc.

6. User Content

You are solely responsible for the data, text, messages, and other content that you submit, upload, or transmit through the Service ("User Content"). You represent and warrant that you have all necessary rights and permissions to provide such content and that your User Content does not infringe upon the rights of any third party.

Intelo, Inc. does not claim ownership of your User Content. However, by submitting User Content to the Service, you grant Intelo, Inc. a worldwide, non-exclusive license to use, process, and store such content solely as necessary to operate and provide the Service to you.

Intelo, Inc. reserves the right to remove or disable access to any User Content that violates these Terms or applicable law, without prior notice.

7. Privacy

Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, store, and protect your personal data. By using the Service, you consent to the practices described in the Privacy Policy.

You are the data controller for the data you provide to the Service, and Intelo, Inc. acts as a data processor on your behalf. You are responsible for ensuring that you have a lawful basis for processing the personal data of individuals whose information is contained in your connected services.

Intelo, Inc. implements industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Payment & Billing

Certain features of the Service may require a paid subscription. By subscribing to a paid plan, you agree to pay all applicable fees as described at the time of purchase. All fees are charged in advance on a recurring basis, either monthly or annually, depending on your selected billing cycle.

You authorize Intelo, Inc. to charge your designated payment method for all fees incurred in connection with your account. If your payment method fails or your account is past due, we may suspend or restrict access to paid features until payment is received.

Intelo, Inc. reserves the right to change pricing at any time. If we change pricing for your current plan, we will provide at least thirty (30) days advance notice before the new pricing takes effect on your next billing cycle.

9. Cancellation & Refunds

You may cancel your subscription at any time through your account settings. Upon cancellation, your subscription will remain active until the end of your current billing period, after which your account will revert to the free tier. You will not be charged for subsequent billing periods following cancellation.

Refunds are generally not provided for partial billing periods. However, if you believe you have been charged in error or experience a significant service disruption, you may contact us at hi@getintelo.com to request a review.

Upon account deletion, all of your data will be permanently removed from our systems in accordance with our data retention policies, typically within thirty (30) days.

10. Service Availability

Intelo, Inc. strives to maintain high availability of the Service but does not guarantee that the Service will be uninterrupted, timely, secure, or error-free. The Service may be subject to scheduled maintenance, updates, or unforeseen outages that may temporarily affect availability.

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

You acknowledge that AI systems, including Ivo, may produce inaccurate, incomplete, or biased outputs. You are solely responsible for reviewing, verifying, and approving any actions or content suggested by the Service before acting on them.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Intelo, Inc. and its officers, directors, employees, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Service, regardless of the theory of liability.

This includes, without limitation, loss of data, revenue, profits, goodwill, or business opportunities, as well as damages resulting from AI-generated content that is inaccurate, incomplete, or misleading, or from actions you take based on recommendations made by Ivo.

In no event shall the total aggregate liability of Intelo, Inc. for any and all claims arising from or related to the Service exceed the total amount you paid to Intelo, Inc. for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Intelo, Inc. and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of the Service.

This obligation extends to claims arising from your violation of the rights of any third party, including intellectual property, privacy, or publicity rights, as well as any violation of applicable law, regulation, or order.

Intelo, Inc. reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

13. Modifications to Terms

Intelo, Inc. reserves the right to modify or update these Terms at any time. We will notify you of material changes via email or through a prominent notice within the Service at least thirty (30) days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you may export your data and terminate your account before the changes take effect.

We recommend reviewing these Terms periodically to stay informed of any updates. The date at the top of this page indicates when these Terms were last revised.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in the State of Delaware.

You consent to the personal jurisdiction of such courts and waive any objection to venue on the basis of forum non conveniens or any other basis.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The failure of Intelo, Inc. to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.