Managing email filters and rules

Email filters and rules in Intelo let you automate how incoming messages are handled. While Ivo's AI prioritization works automatically, filters give you explicit control over specific types of emails. You can create rules to categorize, label, mute, or highlight messages based on sender, subject, keywords, and other criteria.

To create a new filter, go to Settings, then Email, then Filters and Rules. Click "Create Rule" and define your conditions. Each rule has one or more conditions (such as "From contains @example.com") and one or more actions (such as "Apply label: Client" or "Mark as priority"). You can combine multiple conditions with AND or OR logic.

Common use cases for filters include automatically labeling emails from specific clients or projects, muting notification emails from services you do not need to see immediately, always marking messages from your manager or key stakeholders as priority, and archiving automated reports so they do not clutter your inbox.

Filters are processed in order from top to bottom. If multiple filters match the same email, all matching actions are applied. You can drag and drop filters to reorder them on the Filters and Rules page. To disable a filter without deleting it, toggle the switch next to its name. Filters only apply to new incoming messages; they do not retroactively affect existing emails.