Troubleshooting connection issues

If you are having trouble connecting an integration or an existing connection has stopped working, there are several common issues to check. Most connection problems can be resolved without contacting support.

The most common issue is an expired authorization token. OAuth tokens used by integrations have a limited lifespan. When a token expires, Intelo can no longer access the integration's data. You will see a warning banner on your dashboard and an "Reconnect" button on the integration's settings page. Click "Reconnect" to go through the authorization flow again and generate a fresh token.

Another common issue is organization-level restrictions. If your company uses Google Workspace or Microsoft 365 with admin-managed app approvals, your IT administrator may need to approve Intelo before you can connect. You can check this by looking for an error message that mentions "admin approval required" or "app not authorized." Share our IT Admin Guide (available at getintelo.com/it-admin) with your administrator to help them through the approval process.

If your integration shows as connected but data is not syncing, try these steps in order: first, check the integration's status on the Integrations page for any error messages. Second, disconnect and reconnect the integration. Third, clear your browser cache and try again. Fourth, check Intelo's status page at status.getintelo.com for any ongoing service issues. If none of these steps resolve the problem, contact our support team with a description of the issue and any error messages you see.